FAQ

How are your photos printed?
All of my images are printed with archival inks on Hahnemuhle paper. This paper has a textured surface that produces rich, deep colors.Please handle unframed prints with care.

How do you sign and number your photos?

All photos are signed and in pencil with the edition number on the back of the print and/or framed piece.

When will I receive my print?
Turnaround times are 2-3 weeks and you will receive an email when your order is shipped.

How do you ship my order?
All unframed prints are quality checked, rolled with a protective overlay, and shipped in hard cardboard tubes. Framed photos are wrapped in plastic with protective corners, bubble wrap, and inserted into a rigid shipping box. Sizes over 40x60 receive the same as above, plus a hand-built wooden crate.

What are your methods of shipping?
All orders are shipped through USPS, FedEx and UPS. A tracking number will be emailed to you once your order is on the way. Normal US delivery time is approximately 5 business days.

What is your return policy?
All sales are final. Each order leaves in pristine condition, adequately protected for shipping. If your piece sustained damage in transit, please contact us.

May I repost or pin your photos?
Yes! Absolutely! And, it would be great if you credit Jon Rou Photography with a link back to my site.

Can you tell me about your framing?
Our custom 1 1/4” framing comes in natural walnut, black wood, and white wood. Images are borderless, floating underneath UV protected plexiglass.

What payments do you accept?
Visa, Mastercard, American Express, and Discover.

Do you sell wholesale?
Yes. Please contact us for further information.

Do you accept commissions?
Yes. Please contact me for details.